Version 2.0 — June 2026. These Terms govern access to and use of the Bellisy platform. By creating an account, the professional user accepts them without reservation.
1. Purpose and acceptance
These Terms form a contract between INOVA DIGI-TECH (SAS), publisher of Bellisy, and the professional user. They apply to all services: AI receptionist, booking, client management and Marketplace.
2. Service description
Bellisy provides an AI-based virtual receptionist that answers clients, suggests slots, records appointments, sends reminders and helps reduce no-shows, plus a Marketplace for matching. Bellisy is a technical intermediary and provides no beauty services.
3. Account and multi-user access
- The user warrants the accuracy of the information provided and the confidentiality of their credentials.
- A salon account may include several users (practitioners, reception) with distinct roles and permissions.
- The account holder is responsible for the actions of the users they authorise.
- Multi-factor authentication is recommended and may be required for certain sensitive functions.
4. AI assistant and human verification
AI transparency (AI Act). The end client is always informed they are interacting with an AI. AI responses may contain errors; the salon remains responsible for verifying and confirming the final appointments.
5. Service level (SLA) and availability
- Bellisy targets a monthly availability of 99.5% (excluding scheduled maintenance and force majeure).
- Scheduled maintenance is announced in advance and, where possible, performed during off-peak hours.
- In the event of a prolonged major outage attributable to Bellisy, the user may request a pro-rata credit.
- Availability obligations do not apply to failures of third-party services (Meta/WhatsApp, Instagram, carriers, AI providers).
6. Subscription, payment and online cancellation
Services are offered by monthly subscription (Starter €29, Pro €49, Business €79), with 3 months free for every new account. Detailed financial terms are in the Terms of Sale. In accordance with Article L.215-1-1 of the French Consumer Code, cancellation is possible online, in a few clicks, from the client area.
7. Suspension and termination for breach
Bellisy may suspend or terminate access in the event of a serious breach of these Terms or the Acceptable Use Policy, non-payment, fraud, or use that compromises security. Save in an emergency or legal obligation, a prior formal notice is sent. The user may export their data before closure.
8. User content and salon data
The salon remains the owner of the content and data it uploads (client records, photos, descriptions). It grants Bellisy a limited, non-exclusive licence necessary to provide the service. The salon warrants that it holds the necessary rights and consents, in particular for photos and health data.
9. Intellectual property and AI-generated content
The platform, the “Bellisy” trademark, the logo and the code remain the exclusive property of INOVA DIGI-TECH. Texts produced by the AI assistant (messages, suggestions) may be used by the salon in its business; the salon is responsible for re-checking them before any commercial use. No exclusivity is guaranteed over automatically generated wording.
10. API and integrations
Any access to an API or integrations (WhatsApp, Instagram, calendars, payments) is subject to these Terms and to third-party provider conditions. It is prohibited to use the API to bypass limits, overload the infrastructure, mass-extract data or replicate the service.
11. Beta features
Some features may be offered on an experimental basis (“beta”). They are provided “as is”, may change or be withdrawn, and are not covered by the service-level commitments.
12. Limitation of liability
- Bellisy provides the service on a best-efforts basis and does not guarantee a complete absence of errors or interruptions.
- Bellisy’s liability is limited to direct and foreseeable damages and capped at the amounts paid by the user over the last 12 months.
- Bellisy is not liable for beauty services, disputes between salon and client, or failures of third-party services.
- These limitations do not apply in the event of gross negligence, wilful misconduct or infringement of rights mandatorily protected by law.
13. Force majeure
Neither party is liable for a failure due to force majeure within the meaning of Article 1218 of the French Civil Code (disaster, widespread Internet outage, major third-party provider failure, etc.).
14. Governing law and mediation
These Terms are governed by French law. Failing an amicable resolution, and after any recourse to a consumer mediator, the competent French courts will have jurisdiction. Contact: contact@bellisy.fr.